Frequently asked questions

To place your order, follow these steps : * Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference. * Once you’re done, click the ‘Add To Cart’ button. * After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’. * From there, you can either login to your existing The Souled Store account or simply continue as a 'New User' and create one. * Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.

1) Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID. 2) You’ll receive another email once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!

* You will recieve a shippment details with tracking number through email once your order is shipped. * Just go to our website and in the footer we have track your order section, click that and you will be redirected to the couriers through which your order is coming just select the right courier partner and fill the tracking number, you will get the delivery status of your order * In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end- with reasons and the revised shipping and delivery timelines. *If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at admin@thefinefabrics.com, we will see what we can do to help.

TFF tribe members has to go to member page and then go to the my orders page. There you will find a cancel button option, click into that and fill the form. Once we receive the form you will get a call from our support team and after final confirmation the order will be canelled and proper mail will be sent to on customer id.

* In case there is a failure in payment, please retry and keep the following things in mind: Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process. * If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at admin@thefinefabrics.com.